Multilingual enquiries
Multilingual support, validated per deployment. English is the starting point for UK enquiries; Cantonese and Mandarin can be assessed where needed.
AI Telephone Reception
Answers for callers.
A clear handover for staff.
Help school groups and venue visitors get answers from approved information, with clear handover to staff. Multilingual support is validated for each deployment.
Project assessment · Voice, carrier and integrations require validation
廣東話普通話English
AI Telephone ReceptionExample conversation
來電者
我想帶一班學生嚟做日營。
AI 助理
可以呀。請問你哋預計幾時嚟，同埋有幾多人？
來電者
我想帶一班學生來參加日營。
AI 助理
好的。請問預計甚麼時候到訪，大約有多少人？
Caller
I'd like to bring a school group for a day visit.
AI assistant
Of course. What date are you considering, and how many people will be joining?
Answers from approved knowledgeStaff handover
Answers from approved knowledgeA person when it mattersContext for the next step
One conversation.
Four connected steps.
Your AI receptionist answers from approved knowledge and connected information. When the information is insufficient or a caller needs a person, it follows your handover or message-taking process.
- 01Answer and introduce
Explain AI identity and relevant recording arrangements.
- 02Understand and check
Identify the enquiry and consult approved sources.
- 03Respond or hand over
Give a grounded answer or bring in a person.
- 04Keep the context
Prepare the summary and outcome for the next step.
AI Telephone Reception
Every part has a place.
Knowledge you control
Turn documents and calls into candidate knowledge for staff review and publication. Only published, valid information becomes an answer source.
Read-only information & guidance
Read from enabled website or spreadsheet connections and guide callers to booking links. Messaging depends on the integration and caller consent.
A person when it matters
Authorised staff can monitor and take over calls, with transfer or message-taking based on service hours, the enquiry and your organisation’s settings.
AI + YOUR TEAMFrom answering a call
From answering a call
to knowing what comes next.
Review call summaries, outcomes and service performance. Manage knowledge updates and caller records, and turn conversations into work your team can follow up.
- Live call and human takeover workspace
- Call summaries and outcome records
- Knowledge review, versions and publishing
- Permission-based caller and service settings
The initial scope is enquiries and booking guidance. The AI does not create, hold, change or cancel bookings, or make payments on a caller’s behalf.
Security & privacy: data handling and AI limits ↗A handover with contextExample
Know the context before you take over.
The caller is exploring a school day camp and would like to discuss the arrangements with your team.
- Enquiry: group day camp
- Context: preferred date and estimated group size
- Next step: hand over to authorised staff
Example flow · Subject to your service settings
Part of your service.
Built around your team.
Start with your telephone setup, common questions and human support arrangements. Assess knowledge, information sources and deployment step by step, with each organisation retaining its own service policies and data boundaries.
A few useful answers
A little clarity before we begin.
Can the AI make bookings or take payment?
The initial scope is enquiries and booking guidance. It does not create, hold, change or cancel bookings, and it does not process payments.
What if it cannot answer, or a caller wants a person?
The system follows your configured process: transfer to staff, take a message, give service hours or end the call. Human support arrangements are confirmed before deployment.
Can it answer directly from recordings or unapproved material?
Knowledge must be prepared, reviewed and published before becoming an approved answer. Recording, notices, retention and access are configured for your policies and applicable requirements.
Tell us what is
slowing your team down.
Discuss a booking workflow, call handling or an infrastructure change. A short online demo is a useful first step.
Or email us directlyinfo@tripletwo.ai
Enquiry submitted.
Your enquiry has been submitted to our email service. We will follow up using the email address you provided. Please keep the reference below.